Refund policy

At Graicewear, your comfort, dignity, and confidence are at the heart of everything we do. Because we specialize in intimate apparel designed for personal comfort and hygiene, we want to be upfront and clear about how our refund process works.

Due to the personal and hygienic nature of our products, we are unable to accept returns or exchanges of physical items. However, your satisfaction matters deeply to us, and we stand behind the quality of everything we sell. If something isn't right, we want to make it right — through a full or partial refund.

Our Refund Commitment

We offer refunds (full or partial) in the following situations:

• Defective or damaged items — If your product arrives damaged, defective, or doesn't meet our quality standards
• Incorrect item received — If we shipped you the wrong size, style, or product
• Product performance concerns — If your Graicewear underwear didn't perform as expected for your needs, please reach out. We evaluate these requests individually and often offer a partial refund as a goodwill resolution

To request a refund, simply email us at hello@graicewear.com within 30 days of receiving your order. Please include:

• Your order number
• A brief description of the issue
• Photos, if applicable (especially helpful for defects or damage)

Our team reviews every request personally and typically responds within 1–2 business days.

Why We Don't Accept Returns

For the health, safety, and hygiene of our customers, intimate and personal care garments like ours cannot be returned once shipped, regardless of whether they've been worn. This is standard practice across the intimate apparel industry and helps us maintain the highest standards of cleanliness and trust for every person who shops with us.

We recognize this is different from typical clothing returns, and we take extra care during the ordering process — including detailed sizing guides and product descriptions — to help you choose with confidence the first time.

How Refunds Are Processed

Once your refund request is approved, you'll be notified by email. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven't seen it reflected, please reach out to us at hello@graicewear.com and we'll look into it right away.

Non-Refundable Items

• Sale or clearance items
• Gift cards
• Items purchased more than 30 days ago

We're Here for You

We know that finding the right products for your needs can feel personal, and sometimes trial and error is part of the process. Our team is always just an email away at hello@graicewear.com — whether you have a question about sizing, absorbency levels, or anything else. Your comfort and peace of mind are our priority.